Safety and Security of Operations

The Maybank Group is highly committed to ensuring the safety and security of the operations of our online financial service. For this purpose, we have put in place strong security measures to prevent unauthorised access which could be in the form of alteration, destruction or theft of data, or compromise the confidentiality of our customer's data. To create a secure and confidential online financial service environment, we adhere to strict computer security standards and have put in place a combination of access, authentication and other security controls. For more details, please refer to our security statement.

Privacy Policy

We recognise that the privacy of our client's personal and financial information is a fundamental element of public trust and confidence in our online financial service. We are well aware of our customer's online privacy concerns and as such, adopt responsible privacy standards to provide our customers with privacy protections in the online environment. Please view our privacy policy for further details of our commitment towards ensuring our client's privacy.

Reliable and Quality Services

The Maybank Group is committed, at all times, towards maintaining the customer's best interests as the governing influence in the provision of our online financial service. To provide reliable and quality services, we will ensure that all personnel and staff involved in providing these services have the necessary expertise and skills. We will also ensure that we possess sufficient resources to run and support the online financial service system and address any related security and privacy concerns that our customers might have.

Transparency of Products

We are also committed at all times, in ensuring that any disclosure of our products and services, is fair and accurate. We shall not for this purpose engage in deceptive, misleading or false representations with regards to the products and services that we provide.

Prompt Response for Enquiries and Complaints

We welcome and encourage customer enquiries, feedback and complaints. These will help us identify and improve on any weaknesses in the services we provide.

In an effort to address any concern or answer any questions our customers may have, we endeavour to ensure that we have trained staff to provide a prompt and satisfactory response.

Last Update: 25 August 2010

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