Our customers have always been our top priority and the Maybank Group is dedicated in ensuring that our online financial transactions are private, safe and secure. In short, your privacy is our top priority. This privacy policy is designed to explain some of the privacy principles we abide by, in providing a responsible and reliable online experience.

Types of information

When applying for any of Maybank Group's products or services, or to perform any of your banking transactions online via this website, you will be required to provide us with information such as your name, address, age, gender, and identity card number. Where applicable, financial information such as income, assets and liabilities may be required as well.

Use of information

The information gathered is used primarily to provide you the financial services you have requested, evaluate your financial needs, prevent fraud and offer additional products or services that we believe may be of benefit to you.

Employee access

Employee access is only limited to authorised employees who are fully trained in handling your information. These authorised personnel are required to ensure the confidentiality of your information and to respect your privacy at all times. Employees who have access to your information will be subjected to disciplinary action should they fail to observe this privacy policy.

Security measures adopted to protect user information

We protect your information in a highly secure data centre, adhering to strict computer security standards. We have put in place, privacy protection control systems designed to ensure that our customers' information remain safe, secure and private. For more information on our security measures, please refer to our security statement.

Sharing of information

Besides sharing of information between members of the Maybank Group, we do not disclose your information to any third party or external organisations. This is in view of our strict compliance to the Banking and Financial Institution Act (BAFIA).

However, to ensure that you benefit from our full range of products and services, your non-financial information may, from time to time, be provided to our alliance partners, suppliers and/or any other parties.

Should any information be provided to these entities, we will make every effort to ensure that the entity has adopted at least the same customer privacy standards as the Maybank Group.

If you do not wish to share your information with any other entities, or you do not want to be solicited for products or services offered by the Maybank Group, or entities it provides information to, please write in to us or email us at Maybank2u.com.

The only other instances where we disclose your information is:

  • When it is required by law

    When such disclosure is required under legislation or regulation, government agency or court order.
  • When it involves public interest

    When such disclosure is required to protect the interest of the public, for example in the detection of crimes, etc.
  • Where it is authorised by you

Accuracy of information

Keeping your data and information accurate and updated is very important to us. You can help us keep accurate records by informing us of any changes. If you have reasons to believe that your records with us are inaccurate, incomplete or not updated, please write in to us. We will promptly rectify your records accordingly.

Customer complaints

You may address any queries, concerns or complaints relating to your information or data by writing or emailing us.

Last Update:25 August 2010

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